Shipping & Delivery

When will my order be processed?

We try to process all orders within 2-3 business days excluding weekends and public holidays. Delays may be experienced during Holiday periods.

How long will it take for me to receive my order?

Delivery times depend upon the shipping you select at the checkout. Usually, standard shipping is within 5-7 business days.

Where does Fluid Art Supplies ship to?

We currently ship Australia-wide.

What are Fluid Art Supplies’ shipping costs?

Shipping costs are dependent upon your order weight and your location and start from only $9.35.

Free local pickup is available from Shellharbour NSW by appointment and local delivery from $5 within 10klms of Shellharbour.

How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address. PO Boxes cannot be delivered to.

There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our team and we will get back to you as soon as we can.

I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our team with a photo of the product and we will get back to you as soon as we can.

I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our team and we will get back to you as soon as we can.

I’ve purchased the wrong product.

If you have selected the wrong product, please contact us to send it back. The customer must pay the return postage fee.

I have not received my parcel, what should I do?

Kindly email our team if you have not received your parcel after 12 business days and we will assist you accordingly.

Will there be an additional charge for redelivery?

Yes. If you have incorrectly entered your address and the package is sent back to us, a redelivery fee will be charged at the courier’s rate.

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