We try to process all orders within 2-3 business days excluding weekends and public holidays. Delays may be experienced during Holiday periods.
Delivery times depend upon the shipping you select at the checkout. Usually, standard shipping is within 5-7 business days.
We currently ship Australia-wide.
Shipping costs are dependent upon your order weight and your location and start from only $9.35.
Free local pickup is available from Shellharbour NSW by appointment and local delivery from $5 within 10klms of Shellharbour.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address. PO Boxes cannot be delivered to.
We apologize for sending you an incomplete order. Please contact our team and we will get back to you as soon as we can.
We apologize if you had received a defective item from us. Please contact our team with a photo of the product and we will get back to you as soon as we can.
We apologize for sending you the wrong item. Please contact our team and we will get back to you as soon as we can.
If you have selected the wrong product, please contact us to send it back. The customer must pay the return postage fee.
Kindly email our team if you have not received your parcel after 12 business days and we will assist you accordingly.
Yes. If you have incorrectly entered your address and the package is sent back to us, a redelivery fee will be charged at the courier’s rate.
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